Refund & Cancellation Policy

We understand plans can change. This policy explains how cancellations, date changes and refunds work for bookings with JP Pixel Studio.

Event bookings (weddings, ceremonies, shoots)

• Date change: you may move your booking once to a new date within 12 months, subject to our availability. The advance is carried forward.
• Cancellation more than 30 days before the event: 50% of the advance is refunded, or the full advance can be kept as credit for a future booking within 12 months.
• Cancellation within 30 days of the event: the advance is non-refundable, as the date has been reserved and other bookings declined.
• If we cancel: in the unlikely event that we cannot cover your event, you receive a full refund of all amounts paid.

Editing, design and creator services

• Payments can be refunded in full if cancelled before work has started.
• Once work has started, charges apply for the work completed. Revisions are included as described in your quote.

Printed albums and products

• Printed items are custom-made and cannot be returned once printing has started.
• If an item arrives damaged or with a printing defect, tell us within 48 hours of delivery with photos and we will reprint or replace it at no cost.

How refunds are processed

Approved refunds are processed within 5-7 business days to the original payment method. Bank or card timelines may add a few more days.

Contact

To request a cancellation or refund, email support@jppixelstudio.in or call +91 90781 79707 with your booking details.